Frequently Asked Questions
When are you open?
We are open all through the Summer and Autumn 2021. We are also open some Saturdays but check our website for details. Opening hours are 10.30 to 4pm with trains running every half hour and last train at 3.30pm. Check our website Plan Your Visit
Do I need to pre book?
Yes, you must pre book online through our website. We are only selling tickets for whole compartments for the exclusive use of up to 6 people including children under 16. The same ticket price will apply for a solo traveller. We will not be selling individual tickets.
How does the pricing system work?
The Compartment ticket is £8, and you can book as many compartments as you wish as long as the number does not exceed 6 persons including children under 16. For safety reasons, one adult over 18 will need to accompany a maximum of 4 children each compartment. If you are a solo traveller, the ticket price remains the same.
What are the Booking Terms and Conditions?
You can cancel up to 4pm on the previous day by emailing firstname.lastname@example.org. We will refund your Credit Card directly if you cancel before 4pm the previous day. See our Booking Terms & Conditions.
Will I be able to obtain a refund of my ticket if another lockdown occurs?
Yes, a full refund will be given to the credit card used at the time of purchase.
Are there regular trains throughout the day?
Yes, every half hour from 10.30am until the last train at 3.30pm. Please arrive 15 minutes before boarding the train. Check our website Plan Your Visit.
Can I book at the Ticket Office?
No, and if you don’t have a ticket, you cannot travel on the train or visit the railway.
Can I print my ticket?
Please bring either a print-out of your ticket or an image on your smartphone so our volunteers can check your ticket. Our NHS App QR Code will be clearly displayed at the railway and advise visitors to use the Code for test and trace gathering purposes.
Will there be any refreshments available?
Our café is closed, but we will be supplying teas and coffees at the ticket office.
Will the toilets be open?
Yes, including baby nappy changing facilities. Our toilet facilities will be regularly sanitised by our volunteers.
Are there car parking facilities?
Yes, there is plenty of free parking, and you will be directed by our volunteers.
Do I need to wear a face covering?
For your protection and those of our volunteers, we would suggest that you use a face covering when on the platform and train, and in a crowded environment.
I am a wheelchair user. Can I still visit?
HKWR warmly welcome all wheelchair users. We have a specially adapted compartment for a wheelchair, and our volunteers will assist with boarding the train.
Is there a place where I can park a child’s buggy?
Yes, by the Ticket Office which will remain closed for the sale of tickets but open for the sale of souvenirs, t shirts, books etc..
Can I bring a packed lunch?
Yes, and we welcome all families and visitors, but picnic tables will continue be socially distanced.
Is the picnic and play area with play train open?
Yes, but it is the responsibility of all parents/guardians to decide whether they allow children access to the play train as it will not be sanitised after use.
Will I be able to visit Kempton Steam Museum during a visit to the railway?
Kempton Steam Museum is open for static viewing only on Sundays and tickets must be pre-booked through their website www.kemptonsteam.org. At certain weekends Kempton Steam Museum will be operating when the railway is also open. Tickets must be booked separately through the railway and museum website.