Frequently Asked Questions
Do I need to wear a face covering?
We encourage all our visitors and volunteers to follow the latest government guidelines for Covid 19. We do, however, encourage everyone to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.
What is the correct satnav address?
HKWR is situated on a large site. To visit the railway, we suggest you use TW13 7ND. Check our website Find Us & Access The office address postal address is TW13 6XH.
When are you open?
We are open from March to end October 2024. We are also open some Saturdays but check our website for details. Opening hours are 10.30 to 4pm with trains running 3 times per hour with the last train at 3.40pm.Check our Bookings page
Do I need to book tickets in advance?
We strongly recommend that you pre-book individual tickets online through our website. Individual seating is arranged in compartments A, B, C, D, E for up to 6 persons per compartment, and you can book as many seats and as many compartments as you wish. For safety reasons, 1 adult over 18 must accompany up to a maximum of 4 children.
Can I turn up for buy tickets on the day without booking?
It would depend on how many seats are available on the day. We always advise our visitors that advance booking through our website is highly recommended as you may have to wait some time. Card payments only.
Can I book for a large party of family and friends?
Yes, and we would be delighted to see you! Just advance book through our website for as many seats as you wish to up to 30 persons per train.
What is the cost of a ticket?
£4 for adults 16 yrs and over, and £2 for children 3-15 yrs. Under 3’s go free.
What if I miss my train?
You will need to wait for the next train with available seats. Please ensure that you arrive 15 minutes before your train.
Do I need to bring my ticket?
Yes. Please bring either a print-out of your ticket(s) or an image on your smartphone so that our volunteers can check your tickets.
Will there be any refreshments available?
Teas, coffees, cold drinks, and snacks are available at the refreshments window at the Ticket Office.
Are there toilet facilities?
Yes, including baby nappy changing facilities.
Are there car parking facilities?
Yes, there is plenty of free parking. Please follow the signs.
I am a wheelchair user. Can I still visit?
HKWR warmly welcome all wheelchair users. We have a specially adapted compartment for a wheelchair, and our volunteers will assist with boarding the train. Please visit HKWR accessibility
Is there a place where I can park a child’s buggy?
Yes, by the Ticket Office.
Can I bring a picnic?
Yes, and we warmly welcome all families and visitors to our pretty picnic field with countryside picnic tables and a safe children’s play area with the ‘Kempton Flyer’ play train. It is the responsibility of all parents/guardians to decide whether they allow children access to the play train.
Will I be able to visit Kempton Steam Museum during a visit to the railway?
Yes, Kempton Steam Museum is open for static viewing only on most Sundays and tickets must be pre-booked through their website www.kemptonsteam.org. On certain weekends Kempton Steam Museum will be operating when the railway is also open. You must buy a separate ticket for Kempton Steam Museum as there is no joint ticket available.