Frequently Asked Questions

When are you open?

We are open on Saturday 26 June and 27 June 2021, and every following Sunday until 21 November. We are also open some Saturdays but check our website for details. Opening hours are 10.30 to 4pm with trains running every half hour and last train at 3.30pm. Check our website Plan Your Visit

Do I need to pre book?

Yes, you must pre book online through our website. We are only selling tickets for whole compartments for the exclusive use of up to 6 people including children under 16. The same ticket price will apply for a solo traveller. We will not be selling individual tickets.   

How does the pricing system work?

The Compartment ticket is £8, and you can book as many compartments as you wish as long as the number does not exceed 6 persons including children under 16. For safety reasons, one adult over 18 will need to accompany a maximum of 4 children each compartment. If you are a solo traveller, the ticket price remains the same.

What are the Booking Terms and Conditions?

You can cancel up to 4pm on the previous day by emailing We will refund your Credit Card directly if you cancel before 4pm the previous day. See our Booking Terms & Conditions.

Will I be able to obtain a refund of my ticket if another lockdown occurs?

Yes, a full refund will be given to the credit card used at the time of purchase.

Are there regular trains throughout the day?

Yes, every half hour from 10.30am until the last train at 3.30pm. Please arrive 15 minutes before boarding the trainCheck our website Plan Your Visit.

Can I book at the Ticket Office?

No, and if you don’t have a ticket, you cannot travel on the train or visit the railway.

Can I print my ticket?

Please bring either a print-out of your ticket or an image on your smartphone so our volunteers can check your ticket. Our NHS App QR Code will be clearly displayed at the railway and we strongly advise that all passengers use the Code for test and trace gathering purposes. If you, or any person in your group does not have a mobile phone, passenger details over 16 will need to be recorded by an HKWR volunteer. See our Privacy Policy.

Will there be any refreshments available?

As our café is closed, but we will have a mobile refreshment facility.

Will the toilets be open?

Yes, including nappy changing facilities. Our toilet facilities will be regularly sanitised by our volunteers. 

Are there car parking facilities?

Yes, there is plenty of free parking, and you will be directed by our volunteers.

Do I need to wear a face covering at all times or only on the train?

No, only when on the platform and the train, unless you are exempt, along with children under 11.

I am a wheelchair user.  Can I still visit? 

HKWR warmly welcome all wheelchair users. We have a specially adapted compartment for a wheelchair, and our volunteers will assist with boarding the train.

Is there a place where I can park a child’s buggy?

Yes, by the Ticket Office which will remain closed for the sale of tickets.

Can I bring a packed lunch?

Yes, but picnic tables will be socially distanced. We will also have a mobile catering facility.

Is the picnic and play area with play train open?

Yes, but it is the responsibility of all parents/guardians to decide whether they allow children access to the play train as it will not be sanitised after use. 

Will I be able to visit Kempton Steam Museum during a visit to the railway?

No, as visits to the Museum at certain weekends must be booked online through their website. There is also a separate entry fee. See for further information.